Ali Express — order disappeared after successful payment by credit card with alipay

Dear sir,

On 16 of february 2018
I placed an order to aliexpress
3x tattu 14.8v 850mah lipo battery
5x tattu 3.7v 220mah lipo battery
Mini buzzer from one supplier

There are 2 store that carried this 2 type of battery. One of them is rc fpv store, and i did not remember the other one.

I have paid through alipay with my credit card 464178*8570 for usd 92.79 on same date 16 feb 2018

I had followed my order and look for the tracking until 28 feb 2018, and the order has not been shipped

On 3 march 2018, i could not enter to my aliexpress apps on my mobile. I have to reset my password, and finally i am able to enter aliexpress again.

But, i found out that i can not find my order anymore. Even my latest shopping cart seem gone. What it is show on it, is the old item that i was tried to buy long time ago. My credit card payment still in placed, i have to paid it already.

I have call ali-express customer service since then untill few day ago. I have talking to customer service without success. Promise to email me, but never did. I have to start again from beginning everytime i call back. They asked the same question all the time without result.

Here was the list of customer service that talked to me: yesha, odelette, angela mae, beshy, collen, risa, jovert, quincess

I would greatly appreciated if you could help to solved this problem, please just cancel my order and refund the payment.

There are proved that i have paid with my credit card, but data of my order is vanished.

Thanks, regards
Subiantara