Ali Express — Parcels never received and not refund

Order ID: [protected] (seller 3C Online Store)from 2 oct 2021, never came.Aliexpress decison? NOT REFUND!

Order ID: [protected] (seller Wise Man 5 Store) Order date: Sep 28, 2022 never came.Aliexpress decison? The same: Not refund.
Both orders have the same pattern: After 3 weeks from the ordering date, shipping company (carrier) inform :"the parcel is at the local post office" which was not true (the parcels have never arrived there, even in my country!!)