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Ali Express — product delivery not done (refund)

Address:Pune, Maharashtra, 411060

Its been 9 months I have order a product but I have not received it.

I have been struggling to get refund or status of it

Order ID: [protected]
Order time & date: 14:33 Jun. 12 2017

I want to have complete refund and also they should give me a reason why it took so long and why are they using my money.

I have been contacting you guys since long.
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Product not received till date. My order number is [protected].
Order status shown is completed. But product not received. Please tell me why not received for me...
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