Ali Express — product or refund not received

Address:

682042

I ordered a product from aliexpress order id [protected] 2 months back and.GATI was the logistics id[protected] they never contacted me or i couldn't get the product or refund now all they saying are lame excuses for not getting me my money.

It ususally takes aroound 20 days for the product to reach as is from out of country.So i waited around 20 days as said by the aliexpress portal and when i contacted the seller all they were telling was the product reach your near by post office and provided me with number.when i contacted the number was not reachable and when i said to seller he said go contact with customs and keep on doing that for 2 months.

As aliexpress policy if i didnt recieve the product in 15 days after buyer protection am getting full refundbut in my case i haven't got my money or the product.kindly help me with the same.:(