Ali Express — Refund was not proceeded | |||
On 27.08.21 I ordered a yoga mat for 34.65 usd (order [protected]). It arrived on 04.11.2021 damaged and ripped. I opened a dispute asking for refund and returning the item if seller covers return shipping. Aliexpress offered me 6 usd partial refund which I refused as I wished full money refund. The seller contacted mme and said no return needed, to keep it, and refunded me 6 usd and dispute was finished. But this is not what I wanted! I contacted customer service several time and every time they answer: "From the dispute, as the goods still have certain value, we can only give you partial refund as option 1, hope you can understand. ( buyer couldn't provide further effective evidence, we could not raise the refund rate.)We sincerely feel sorry that you did not choose the solution: return the goods for full refund. 【Suggestion】:Now the payment has been released. The best solution for you is to contact seller and get a new solution, We highly recommend you could communicate with seller regarding your return or refund. Your kind understanding will be appreciated." This is reficulous! They don't want to take responsibility!! Was this information helpful? | |||
Ali Express customer support has been notified about the posted complaint. | |||
Add a Comment | |||
2%
Complaints
330
Pending
0
Resolved
8
View all 330 Ali Express reviews & complaints
View all Ali Express contact information
Post your Comment