Ali Express — Refused to repair, replace or refund under warranty period

Dear Sir/Madam,

I am writing this letter regarding a product I purchased from AliExpress.com

My order ID with AliExpress.com is [protected]

I contacted AliExpress.com started on August 19, 2022, and explained that the product has issue, the issue cannot be solved till now. Failure to receive an appropriate response to this problem has prompted me to write direct to you.

I brought a XiaoMi cell phone from Aliexpress (Order ID [protected]) for $390.02 on 11/11/2021, however, the phone has issue to turn on and off. Because it is still under warranty, so I contacted the Aliexpress to repair or replace the phone. I chat online at Aliexpress.com webpage started from 8/19/2022, but till now after many times chatting online, I still cannot get the problem solved. I even can repair locally and share the repair fee with them only need them to send me the parts which cannot be found in local repair store, but they still refuse to give me the parts. The power button parts does not cost much, but they just do not want to solve this issue.

I would appreciate your assistance in resolving my complaint. I would like for AliExpress.com to send me a replacement phone or repair the phone. If the phone cannot be replace or repaired, I would like for AliExpress.com to refund the full purchase price of $390.02.

If the phone must be returned to AliExpress.com, please direct Aliexpress.com to make arrangements to pay for the expenses of the return.

Thanks in advance
Xiao Wu