Ali Express — Return information problems

Address:	11212
Website:	Aliexpress.com

I had opened dispute with Order # [protected] purchased[protected]. The seller Ric Ric is refusing to avail me with the return information after I had requested it from her/him on several occasions. I am only getting the run around and not the return information. I need it so that I can return the item to get my refund. The item is faulty and not working properly as I mentioned in my dispute.
Thank you for your corporation as I await a reply.
A regular customer, Lancelot Charles.