Ali Express — smartphone oneplus order number [protected]

On[protected] i for the first time bought on the aliexpress website a smartphone worth 567.06 euros. 3 days later i decided to cancel the order before it was shipped. I sent several messages to the seller indicating my intention to cancel it. This seller seemed to ignore what he was told but finally he said he could take the order back and fully refund me. I obviously accepted and i said yes. However this guy sent the smartphone anyway, even after the deal was made. Once here in customs from portugal i logically requested to send the package back to the seller and so it was. Aliexpress kept my money for about 3 months. I've been involved in a dispute with this seller and aliexpress all this time and when they finally agreed to return the money that was mine, they still withdrew about 6 euros for me to pay the shipping costs back. It did take 3 months to massacre a customer and in the end they withdraw money from the customer because of an incompetence of the seller. Even after i revealed all the evidence aliexpress pretended that nothing was shown. It's like im talking with robots that can't see anything but what they want to see. I received 562 euros and i paid more than that. Anyway, i spoke many times with their chat assistance, and everytime i talked about this situation and shown everything i had as evidence they told everytime i would receive my money fully because that was the correct thing to do.in the end that didn't happen. I don't care if it's only 6 euros because it's more on the table here. All that happened in these 3 months was madness. This company and their ways are madness. You can show one picture and they only see an other. Infinite talking, discussion, debates... Asking for patience and burning time and keeping my money. I can see now that i use this app only to lend them my money and fight for it. I uploaded a few pictures because i have more than 40.