aliexpress — Access to message centre

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Aliexpress

I placed an order on 27th August but the goods never arrived.
Alixexpress validated my claim for repayment but told me that the refund could take 3 to 20 days to get into my bank.

I have not received the refund and I messaged the supplier to get further details but cannot access Aliexpress message center or customer services or the on line help to get this resolved.

Now the case is closed