aliexpress — dispute center not being fair to buyers

Address:

34349

Hello,

I ordered 5x
Aluminum alloy anti-shock feet pad audio stereo speakers amplifier cd player chassis ceramic beads vibration absorption stand.

They came with metal beads instead of ceramic, which is inferior and cheaper product.

I opened dispute. I am 100% right. The seller says (Admits) he sent alloy product. The aliexpress dispute team is doing their best to prove i am wrong. I sent them pictures of the product i received, the seller says he sent all-metal product. The case is so obvious, but according to dispute team, no. The last thing they suggested is take them to a third party testing center and get an official report. I already paid more to get an inferior product, paid customs tax and now they want me to pay for testing center.

They are literally encouraging people to use fake descriptions and deceive buyers.

Somebody must step in and tell them to do their job properly.