aliexpress — I need my refund

Website:

trade.aliexpress.com/order_detail.htm?spm=a2g0s.9042311.0.0.4f2c4c4d60m1dl&orderId=8926966127843

I find one like big cheaters like ali express joining hand with suppliers. My case history is this.

My order no: [protected]
Placed on 21 january 2018
Product : phone back cover
Order total:3.68
Shipping:china post ordinary small packet plus
Tracking number:[protected]
Order status:finished
Supplier : haifu digital, china.
Contact name : liang zhou

1. After placing the order by making full payment, the supplier did not bother to respond me for a confirmation of order for 5 months.
2. I suspected the fidelity of the supplier so i asked for the delivery date on "18/05/23, 22:13" as the estimated delivery time is mentioned on that product is "32-55 days"
3. On "18/05/24 16:09" seller confirmed with the address and after confirmation from my side seller said that he needs to cofirm with the post office to understand the situation.
4. I have waited for a month for the confirmation and on "18/06/24 21:34" i have asked 2 times for the order confirmation but there is no respose from the seller's side.
5. On "18/06/25 16:41" seller is asking me that if i have confirmed with the post office or not and i have confirmed to seller that i had been to post office but there is no parcel (Order) on my name and then seller was agree for the refund & me if i have opened a refund dispute or not and also requested me to confirm if product arrives to me.
6. When i have tried to open a refund dispute it showed that "order is over", buyers can open dispute to claim refund within 15 days and since it was over 15 days i was unable to open a dispute for refund so i have informed seller with the same.
7. But seller wanted to send me the item again and and denied for the refund. Seller said "i have no right to refund. I can only send the item again, this is what i can do. If you need a refund. You need to find aliexpress."
8. I am trying to contact the "ali express" customer support number +[protected] / +[protected] but both the numbers are not working.