aliexpress — parcel stuck at kolkata lcao

Address:201301

My parcel from ali express with tracking number rb[protected]sg under the name rinchin tsomu have been stuck at kolkata foreign lcao since oct 25th. I gor no intimation or notification as to what do they want. It is just lying there. Also it is so difficult to get in touch with them. I live in delhi so i cannot even go there. Please helo get my package delivered
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Payment got deducted from the bank account but in app still it is showing payment awaiting state. Raise the issue more than 5 times in app with proof attached. Not received any response

I had order a part of my camera that was broken. It's very light in weight and its under 1500 rupees. But the kolkata RLO building hold that item. Please help me.
I have ordered via AliExpress bearing Order no. [protected] and [protected] during April 2019 but the said 2 parcels has not been received yet.

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