Allahabad Bank — amazon refund not appeared in my account

I returened my book problem and solution in mathematical statistics cost rs 450. On date on 8dec 2019 and i returned it on 19 dec 2019, and amazon has refund the money but its not appearing on my account so they given me the refund reference number[protected]. It is now 16 days but still the money is not reflected at my account. I hope the issue will resolve shortly.
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Transaction failure and amount has been deducted
I have faced a problem regarding hold money 540 of my allahabad bank account i want to know why this problem arises and how can i resolved please help as...early as possible
REQUEST FOR DUPLICATE FD Certificate Submitted ON 02-AUG-2019 BUT TIIL NOT Received
BRANCH BAGULA, NADIA
A/C-[protected]
MOBILE-[protected]
akbiswas.[protected]@gmail.com

I have transferred rs.10, 000 thorough phone pe but amount was not transfer to my customer because of bank technical network issue but the amount of rupees 10, 000 was debite from my bank account please refund it soon as possible because it's a urgent requirement medical emergency 🙏

I have transferred rs.10, 000 thorough phone pe but amount was not transfer to my customer because of bank technical network issue but the amount of rupees 10, 000 was debite from my bank account please refund it soon as possible because it's a urgent requirement medical emergency 🙏

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