Alliance — disgusting attitude & service of salt lake hub

Address:

700106

I would like to draw your attention at the service provided by the salt lake hub of alliance for the last three months. I have taken an alliance connection in march 2017 from our local operator at fd block salt lake market. My plan is prime+ for which i pay rs. 737/- per month. My client id is [protected] and my user id is am179_vision. My address is fd 219/8, sector - iii, salt lake, kolkata.

From the very beginning my broadband service was faulty. We switched over to alliance from airtel connection with a hope that we will get uninterrupted internet connection. Since both of my children are students we required an uninterrupted connection. But from the very beginning it became a headache with the frequency of it's interruption. Initially we used to call the local operators & then they provided us the salt lake hub number, [protected].

You can not believe, that every alternate day the service breaks, either in the early morning or in the late evening. We do not remember at how many instances we have been able to operate the internet for consecutive two or three days. We come back in the evening from our office, colleges and find the internet not working. We call the salt lake hub, they assure us to rectify the fault by the next day. Next day in the evening when we sit with some work in the internet, it's not available. We inquired about this recurring possible fault and asked them to rectify the same once for all. They barely care.

Today the same thing happened and the salt lake hub asked us to wait till tomorrow to get the connection restored. I lost my temper and shouted at them saying that i would like to discontinue the service very soon. They coldly replied that we are at liberty to discontinue the service, it doesn't matter.

I do not understand how a service provider can maintain it's local hub with such an unprofessional attitude and never bothered to find out why a connection is bothering a client everyday.

I would ask for your intervention in this matter and see to it that an unprofessional person in the salt lake hub simply can not tarnish the image of a company for which they have publicized and created a market of their own in this competitive cyber market.

I would want the service restored and if it is not done i want a refund of my activation expenses of rs. 1000/-

Abhijit majumdar