I raised service request SR 14914617 yesterday. However, when I contacted your customer support team at[protected], I was informed that this service request was not available in your database.
This raises serious concerns about the registration and tracking of my complaint.
My Tata Nexon is currently immobilised because the Amaron battery is completely dead. Your technician has indicated that replacement may take 2–3 days, but no standby battery has been offered.
I have requested that a temporary or replacement battery be provided before my existing battery is taken away, so that I am not left without a usable vehicle.
I request the following immediate action:
1. Investigate why SR 14914617 cannot be located and confirm its original registration date.
2. Provide a new, valid complaint reference if required, linked to my original complaint.
3. Arrange urgent replacement through an authorised dealer with available stock, or provide a suitable temporary battery.
4. Escalate this matter to the regional service manager.
5. Confirm the complaint status, replacement commitment and expected resolution date in writing.
Please treat this as an urgent service escalation and respond promptly.
Regards,
Sreenivasulu G
Bengaluru
Mobile number: [protected]
Battery serial number: CBA0852Y332446
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