Amazon — amazon india my account got blocked

Address:	600033
Website:	www.amazon.in

Hi,
This is rameshver. I have been an amazon customer for around 3 years. My cousin accessed my account and entered some test crebit card account info he saw on the internet to approve a transaction.

I explicitly asked him to use amazon pay but he didn't understand or something. I don't know what he did but he said he entered the credit card number from a website and placed an order, now i am not able to use my account.

I don’t have a credit card, i use net banking to make payments and amazon pay to carry out transactions, can you kindly instruct me on how i can get my account unlocked?

I also have an amount of around 2400 inr in my amazon pay balance but now i'm not ale to use it.

This was an accident, i have been buy products for 3 years via net-banking and cash-on-delivery, i did not commit any fraud or theft. I even explained this to amazon representative but he was unable to resolve my issue. I even sent an e-mail to [protected]@amazon.in, but got no response even after 2 weeks. Kindly help me get my account unlocked.

Registered mail id:
[protected]@gmail.com