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[Resolved]  Amazon — Amazon marked it as delivered without delivering the product

Website:www.amazon.in

We have ordered the product LG 109.2 cm (43 inches) 4K Ultra HD Smart LED TV
43UP7720PTY (Light Black) (2021 Model) with Order Number:[protected] from Amazon.in website on Date & Time: 08/06/2022, 13:21:40
hrs.
And on the date of delivery Amazon marked it as delivered without delivering the product, when we contacted the amazon customer care initially they said they will investigate and finally they said its OTP based delivery, it can't be marked as delivered with providing the OTP.

In fact we haven't provided OTP to anyone and no one reached us for delivery or OTP.

We now wanted this investigate how the delivery boy marked it as delivered without the OTP.
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Jun 18, 2022
Complaint marked as Resolved 
We have updated the incorrect mobile number in address, when the delivery boy has called on that number they clearly mentioned its not their product, they didn't ordered anything from amazon and he requested for OTP from them which he suppose not do and kept the product with him. We are now filing a police complaint to find out the delivery boy details as he taken the product with him.
Amazon India customer support has been notified about the posted complaint.
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