Amazon — Amazon not accepting DOA for my laptop

To
Amazon India
Resptected sir / madam,
I would like to inform you that I have been facing trouble with the replacement of the DOA laptop which I bought from Amazon. Amazon order ID:[protected].
Laptop already sealed packed by HP engineer and received DOA certificate from HP brand. Many times I informed Amazon customer care but still no dispatcher or courier person has contacted me from Amazon about it. I bought this laptop for my upcoming December examination. I don't know what to do. I request you to kindly replace on an urgent basis because due to this I am facing a lot of problems in my academics. Please arrange a courier for replacement as soon as possible. This will greatly help me with my academics.
Thanku you.
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