Amazon — Carrier lies about delivery attempt

I ordered an item with order number[protected] which was supposed to be delivered today. It's a prepaid order and urgently needed. I order hundreds of items from azon every month and it never happened that the delivery guys could not contact me. sometimes for prepaid orders they just leave the order with the security. Fir some weird reason the delivery carrier for this particular order says that they could not reach me and I really needed it today.. I received a call from another Amazon delivery guy minutes before this one for another order and they say they could not reach me. They are obviously lying and Amazon does nothing except asking me to wait till 10pm. So that it could be carried forward the next day. I need this today anyhow, if not, then tlI will cancel it but need an action taken on the carrier guys. With a learning for Amazon.