Amazon.com — Not refunding my money

Amazon.in Order#[protected] and[protected]

Payment of Rs, 2, 432/- was made by me through my SBI Debit Card on 27/10/2015 at about 8.10 pm. Initially the payment through my SBI Credit Card and thereafter by SBI Debit Card could not be made because the OTPs (in both cases) were not received within time. I, therefore tried afresh through my SBI Dedit Card and I received the OTP in time and I made the payment and received confirmation from SBI Debit Card about success of the transaction.

I spite of making payment, my account on Amazon India kept reflecting failed payments. I talked to Customer Care (Phone No.[protected] of Amazon India twice (once on 27/10/2015 in the evening and again on 28/10-2015 in the morning) and on both occasions the ladies confirmed successful payment transaction and informed that my account will accordingly reflect the correct position.I also received a confirmatory mail from your Customer Care on 28/10/2015 after my tele-con. However, on 28/10/2015 at 7.58 pm I received a mail about cancellation of my order due to failed transaction. At the same time I got a second mail informing that the payment made by my Debit Card (ending with 4593) of Rs.2, 432.00 is being processed for refund.

I am a new customer of Amazon India and these are the first time I placed orders. I fail to understand the contradictory mails - one cancelling the orders for failed payment transactions and the other informing about refund of the full payment made. Please clarify urgently. I intend to file a complaint with appropriate authorities so that customers are not harassed and cheated by on-line sellers like Amazon.

Madhukar Sinha (Cell # : [protected])
Bokaro Steel City, Jharkhand, India.