[Resolved]  Amazon — Defective mi 4i piece not replacing

Address:	Gurgaon, Haryana, 122001
Website:	www.amazon.in

I have made complaint that auto-brightness not working properly in mi 4i piece and seeks for replacement, it has been informed to me that pick-up & drop shall be scheduled during chat conversation of amazon executive (refer below the conversation detail). Though later on I have been informed while speaking to customer care executive that replacement would take place only after defective piece would reach to ware house and check by their executive. I felt cheated since, as per easy replacement policy it has to be replaced instantly while picking the phone and what I have to do when replacement took enormous time. I declined the same asked to schedule the pick-up & drop at same time. But ruthlessly, it refused, I got shocked and now leave with defective piece which amazon declined to replace at same time. Even, I have informed that its no matter if the replaced piece reached me after little longer and better to pick later when actual replacement schedule, but this was also refused. Now, replacement period has a day of expire and amazon took enormous time to settle the matter and I have now to live with defective MI 4I piece. Chat conversation with Amazon executive::: You are now connected to Bushra from Amazon.in Me: Why still delivery of defective MI 4I not shipped yet. It has to be pick & drop Bushra: Hello, my name is Bushra. I'll be glad to help you today. Me: Why still delivery of defective MI 4I not shipped yet. It has to be pick & drop Order # [protected] Bushra: May I please place this chat on hold for 2 minutes while I research this issue. Me: ok Bushra: Thank you Navneet. Navneet, Just to confirm, Is the return is scheduled for the order.? As per the records, I see that the return pick up for the order is scheduled on 27th October 2015 between 1-4 pm. Me: Its fine for return, but, drop has to be at the same time while pick-up, hence re-scheduled accordingly Bushra: One moment. And for the replacement of the order, the estimated date of it will be notified to you through an E-mail. Me: When replacement delivered only that time pick-up of item has to scheduled. I can't afford without phone since old phone have already been sold-out Bushra: Navneet, I understand your concern and the importance of the order to you. However, I may not assure you of the same day delivery of the product while returning. Me: Ok, if its not possible than solve the issue of light sensor, I am fine with present phone i own Earlier while dealing with flipkart the defective product was returned during the pick-up, than why it can't be adopted. Bushra: One moment please I see that the warrany for this product is 1 year, Warranty8 * You may check with the manufacturer wherein he can help you with the light sensor issue. Are we connected? Me: How to contact there is no service center present. and secondly your return and replacement policy is also going to expired hence on safe side please replace the phone and schedule the pick-up and drop facility Bushra: Navneet, Pick up is already scheduled for the order, however, replacement of the same cannot be done on the same day. Me: Than reschedule the pick-up Bushra: As the replaced item is planned to ship stage as of now. Navneet, I will follow up on this request and once the Estimated date is assigned to your replaced order, I will schedule the return pick up accordingly. Me: ok Bushra: I hope it helps... Me: Fine, I am closing the chat.