Amazon — Delay in delivery and no action taken by the company

I ordered an iPhone 15 (Green, 128GB) from Amazon India on Oct 1, 2025. It was scheduled for delivery on Oct 2 (6–10 AM). Despite multiple reschedules and repeated calls to customer service, the order has not been delivered as of Oct 5, 2025.

Tracking ID:[protected] | Order ID:[protected] | Location: Kolkata, WB.

The delivery executive never contacted me, and Amazon keeps raising tickets without any resolution. I request the forum to intervene for either immediate delivery or refund, along with compensation for inconvenience and delay.