Amazon India Complaints & Reviews

I placed an order with Amazon India on 25 August 2025 (Order ID:[protected], Tracking ID:[protected].

The package has been delayed multiple times in transit (latest updates show delays on 5 September 2025). It left the Amazon facility in Jammu on 2 September 2025 but has still not been delivered.

I am not requesting a refund — I only want the product to be delivered to me urgently. The delay...

To Whom It May Concern,
I am writing to formally lodge a complaint against Amazon.in regarding the delivery of a wrong product against my order (Order ID:[protected] which was delivered on 24th August 2025.
The product I received does not match the model number or serial number as stated on the invoice provided by Amazon. This is a serious discrepancy, as not only have I received the incorrect item, but this mismatch...

@AmazonHelp
I ordered a product from Amazon but received the wrong item (shoes instead of the actual order). During delivery, the delivery boy didn’t allow me to open the box to verify the contents before accepting it, despite my request. He insisted on OTP verification first. I have a video of this incident as evidence.

Here’s a breakdown of the issues I’ve faced:

1. Wrong Product:...

I have been complaining since a few months that products are not being delivered to me, every time Amazon team says we will take action against the delivery agent and delivery keep doing this everyday there is one order i have follow up and call amazon thousand time but still no solotion and most disaster thing is that delivery agent not delivering the product to me keep makring as customer rejected i told amazon 7 times to take action how...

First, Amazon made a mistake with my cycle order. They rescheduled the delivery date on their own and falsely marked it as “done by the customer.” Later, there was another mistake from their side regarding service.

Then, during a bag exchange request, since I could not attend the first call, Amazon completely stopped updating me. It has been more than 10 days now with no response.

Most importantly,...

Dear Amazon Customer Service,

I’m writing to formally raise a complaint regarding a failed delivery attempt for my order (Order ID:[protected], which was scheduled for delivery on Monday, 25 August and was Out for Delivery since around 4:03 PM.

Despite being available and actively waiting to receive the package, the order was marked as “unable to contact” late at night. At 10:20 PM,...

I am extremely disappointed with the handling of my recent order delivery on 12th August 2025.

I had ordered two products:

1. Aerol Silicone Lubricant Spray, Grade 70 (300g/513ml) – Paid in advance via UPI.

2. ZEBRONICS Zeb-Sound Feast 500 Bluetooth 5.0 Portable Speaker – Cash on Delivery.

On 12th August, amazon delivery agent came to my residence. He handed over only...

"I placed an order on Amazon India on July 8, 2025, and made the payment through UPI. The courier company responsible for delivering my package was DTDC. On July 18th and 19th, I received an SMS from the courier company stating that my package had arrived in my city and would be delivered by the end of the day. I was fine with it, but at the end of the day, there was no call, no SMS, and nothing. I waited for a few days, and after almost...

I have ordered a mobile on amazon by applying for exchange offer. It is not mentioned anywhere on amazon that mobile original box is required for exchange.
I called Amazon team, and they confirmed original box is not required for exchange. However, the delivery agent told mobile box is mandatory and he cancelled the order by himself but the reason he stated is customer rejected the order. This is straight forward cheating from amazon....

Amazon finallly find a way to loot customer money.

I want to show you a senario where i have placed couple of orders and recently amazon introduced payment fee which applies to prime customers as well and which customer care says is non-refunded, till here it is fine. But if product not delivered or returned damaged item then and after return complete then Amazon has to pay full amout to customer, because here customer looses his time for waiting order and in case of refund, customer also loosing payment fee as well ? but why? Customer paid for item and at the end, Item is not there and only refund there with loss of payment fee? why should customer loose this money when he not received item? This is a new way of fraud and looting customers money. It is not about me, it happens to lakhs of people and if we say 10 lakh customers faced this then in Amazon will earn more than 50lakh rupees for the cause of refunds beause of item not available or replacement not fulfilled, this is Amazon mistake and not customer mistake..

BOULD Say
-- Shame on your service
-- Looting customer money

Why should as a customer i loose money of payment fee when i dont receive item? why should customer loose money in the form refund w.r.t payment fee? Did Amazon anywhere specified that in case they failed to deliver or replace item then they deduct payment fee and refund, so that customer has to loose for Amazon mistake? where this is mentioned. I am not looking for payment fee when item is delivered, that is fine, but when item is not delivered and replacement also failed to delivered then why should customer loose time and money what he paid? In such case Amazon has to pay full amout.

Even when call to customer care, they are not saying properly, might be they dont know or they are acting that they are trained to loot this kind of money.

Amazon just realizing, if you are doing this for 20 lakh orders or customers per day then you earings in the for of payment fee is morethan 1crore ruees per day.

Amazon please be aware that some of your fraud employees doing these things and spoiling brand name? But just realize that why should innocent customer loose money for your mistakes? I agree payment fee is fine, if you deliver item but not on refunds. Keep a not of this... Call center executives also not giving proper response... it is shame on your serivce..

I am expecting multiple calls from Amazon on this to my mobile if i not lifter once with a statement that Sorry from Amazon and Also Refunding my payment fee for refunds, as i lost time and money from Amazon.

Please go through below Order Numbers
Order #[protected]
Order #[protected]
Order #[protected]
Order #[protected]
Order #[protected]
Order #[protected]
...etc

Like this Amazon Looted lot of customers money, it happened to PRIME Customers as well

Adv. Mira Saha
[Senior Advocate, Calcutta High Court]
Contact :- [+91-[protected]] | Email :- [[protected]@gmail.com].

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Date :- [11/08/2025]

LEGAL NOTICE SEND FROM MY CLIENT'S REGISTERED E-MAIL ADDRESS.

To
The Legal Department / Authorized Signatory
Amazon Seller Services Private Limited
8th Floor, Brigade Gateway, 26/1 Dr. Rajkumar Road, br...

Removed Amazon Company...

I am writing to formally raise a serious grievance regarding the unacceptable handling of my recent order placed on your platform (Order ID:[protected], dated[protected], for the product Titan Bandhan Quartz Analog with Date silver Dial Stainless steel.
1. Facts of the Case
The order was confirmed and payment of ₹7844 was made in full through Credit card.
The expected delivery date was [Insert Date]. Despite...

Resolution Sought:
A full refund or a brand-new replacement of the defective earphones
Attachments (available upon request):
Invoice / proof of purchase
Service Denial Certificate
Screenshots and communication history with both boAt and Amazon...

I am writing to request a reinvestigation regarding my recent order, #[protected], which was delivered on August 1, 2025.
I ordered a Lenovo IdeaPad Slim 3 AMD Ryzen 7 8840HS laptop. However, I received a different product: a Lenovo IdeaPad 3i Intel Core i5.

When reached customer care executive they mentioned that the initial investigation concluded the correct item was delivered. They are not proceeding with...

Certainly! Here's a revised and professionally worded **complaint email** based on your experience. It's structured, firm, and clearly communicates your frustration and expectations:

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**Subject:** Formal Complaint Regarding Order Cancellation and Unprocessed Refund

Dear Amazon Customer Service,

I am writing to lodge a formal complaint regarding my recent experience...

I also. Saw an Ad on Instagram regarding part time job with amazon, i went and follow instructions and i was assisted by lady Maria with through at first all went well until my task was above and i had to top up to complete task and be able to withdraw. Unfortunately it didn't happen as i was given a lot more task on top and i was not able to get my commission...I went and do a deposit because I needed to withdraw my funds but no luck I was...

I also. Saw an Ad on Instagram regarding part time job with amazon, I went and follow instructions and i was assisted by lady Maria with through at first all went well until my task was above and i had to top up to complete task and be able to withdraw.

Unfortunately it didn't happen as i was given a lot more task on top and i was not able to get my commission...i went and do a deposit because i needed to withdraw my funds...

As I have ordered a new puma shoe from amazon where the shoes where in small in size so I kept for replace as the agent arrived to pick the item at night 11clock does it makes any sense to delivery any item at that time so I have requested him to come tomorrow but no one came to pickup after that i have tried calling to customer seevice regarding it they are not providing the correct information about and they just told we have accepted the...

Hello Sir,
I had purchased a Blood Pressure Measuring device from Amazon via Order No[protected], delivered on 11th July. It was having following issues:-
i) The display is not working properly. Basically it was a used product, as the packaging was open and there were marks of being used.
ii) The rubber pad on the bottom end was is detached condition, again shows it was not a brand new product rather used and...