Amazon India Complaints & Reviews

"I placed an order on Amazon India on July 8, 2025, and made the payment through UPI. The courier company responsible for delivering my package was DTDC. On July 18th and 19th, I received an SMS from the courier company stating that my package had arrived in my city and would be delivered by the end of the day. I was fine with it, but at the end of the day, there was no call, no SMS, and nothing. I waited for a few days, and after almost...

I have ordered a mobile on amazon by applying for exchange offer. It is not mentioned anywhere on amazon that mobile original box is required for exchange.
I called Amazon team, and they confirmed original box is not required for exchange. However, the delivery agent told mobile box is mandatory and he cancelled the order by himself but the reason he stated is customer rejected the order. This is straight forward cheating from amazon....

Amazon finallly find a way to loot customer money.

I want to show you a senario where i have placed couple of orders and recently amazon introduced payment fee which applies to prime customers as well and which customer care says is non-refunded, till here it is fine. But if product not delivered or returned damaged item then and after return complete then Amazon has to pay full amout to customer, because here customer looses his time for waiting order and in case of refund, customer also loosing payment fee as well ? but why? Customer paid for item and at the end, Item is not there and only refund there with loss of payment fee? why should customer loose this money when he not received item? This is a new way of fraud and looting customers money. It is not about me, it happens to lakhs of people and if we say 10 lakh customers faced this then in Amazon will earn more than 50lakh rupees for the cause of refunds beause of item not available or replacement not fulfilled, this is Amazon mistake and not customer mistake..

BOULD Say
-- Shame on your service
-- Looting customer money

Why should as a customer i loose money of payment fee when i dont receive item? why should customer loose money in the form refund w.r.t payment fee? Did Amazon anywhere specified that in case they failed to deliver or replace item then they deduct payment fee and refund, so that customer has to loose for Amazon mistake? where this is mentioned. I am not looking for payment fee when item is delivered, that is fine, but when item is not delivered and replacement also failed to delivered then why should customer loose time and money what he paid? In such case Amazon has to pay full amout.

Even when call to customer care, they are not saying properly, might be they dont know or they are acting that they are trained to loot this kind of money.

Amazon just realizing, if you are doing this for 20 lakh orders or customers per day then you earings in the for of payment fee is morethan 1crore ruees per day.

Amazon please be aware that some of your fraud employees doing these things and spoiling brand name? But just realize that why should innocent customer loose money for your mistakes? I agree payment fee is fine, if you deliver item but not on refunds. Keep a not of this... Call center executives also not giving proper response... it is shame on your serivce..

I am expecting multiple calls from Amazon on this to my mobile if i not lifter once with a statement that Sorry from Amazon and Also Refunding my payment fee for refunds, as i lost time and money from Amazon.

Please go through below Order Numbers
Order #[protected]
Order #[protected]
Order #[protected]
Order #[protected]
Order #[protected]
Order #[protected]
...etc

Like this Amazon Looted lot of customers money, it happened to PRIME Customers as well

Adv. Mira Saha
[Senior Advocate, Calcutta High Court]
Contact :- [+91-[protected]] | Email :- [[protected]@gmail.com].

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Date :- [11/08/2025]

LEGAL NOTICE SEND FROM MY CLIENT'S REGISTERED E-MAIL ADDRESS.

To
The Legal Department / Authorized Signatory
Amazon Seller Services Private Limited
8th Floor, Brigade Gateway, 26/1 Dr. Rajkumar Road, br...

Removed Amazon Company...

I am writing to formally raise a serious grievance regarding the unacceptable handling of my recent order placed on your platform (Order ID:[protected], dated[protected], for the product Titan Bandhan Quartz Analog with Date silver Dial Stainless steel.
1. Facts of the Case
The order was confirmed and payment of ₹7844 was made in full through Credit card.
The expected delivery date was [Insert Date]. Despite...

Resolution Sought:
A full refund or a brand-new replacement of the defective earphones
Attachments (available upon request):
Invoice / proof of purchase
Service Denial Certificate
Screenshots and communication history with both boAt and Amazon...

I am writing to request a reinvestigation regarding my recent order, #[protected], which was delivered on August 1, 2025.
I ordered a Lenovo IdeaPad Slim 3 AMD Ryzen 7 8840HS laptop. However, I received a different product: a Lenovo IdeaPad 3i Intel Core i5.

When reached customer care executive they mentioned that the initial investigation concluded the correct item was delivered. They are not proceeding with...

Certainly! Here's a revised and professionally worded **complaint email** based on your experience. It's structured, firm, and clearly communicates your frustration and expectations:

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**Subject:** Formal Complaint Regarding Order Cancellation and Unprocessed Refund

Dear Amazon Customer Service,

I am writing to lodge a formal complaint regarding my recent experience...

I also. Saw an Ad on Instagram regarding part time job with amazon, i went and follow instructions and i was assisted by lady Maria with through at first all went well until my task was above and i had to top up to complete task and be able to withdraw. Unfortunately it didn't happen as i was given a lot more task on top and i was not able to get my commission...I went and do a deposit because I needed to withdraw my funds but no luck I was...

I also. Saw an Ad on Instagram regarding part time job with amazon, I went and follow instructions and i was assisted by lady Maria with through at first all went well until my task was above and i had to top up to complete task and be able to withdraw.

Unfortunately it didn't happen as i was given a lot more task on top and i was not able to get my commission...i went and do a deposit because i needed to withdraw my funds...

As I have ordered a new puma shoe from amazon where the shoes where in small in size so I kept for replace as the agent arrived to pick the item at night 11clock does it makes any sense to delivery any item at that time so I have requested him to come tomorrow but no one came to pickup after that i have tried calling to customer seevice regarding it they are not providing the correct information about and they just told we have accepted the...

Hello Sir,
I had purchased a Blood Pressure Measuring device from Amazon via Order No[protected], delivered on 11th July. It was having following issues:-
i) The display is not working properly. Basically it was a used product, as the packaging was open and there were marks of being used.
ii) The rubber pad on the bottom end was is detached condition, again shows it was not a brand new product rather used and...

Order number =[protected]
Order name = ALMAARI FASHION Handloom Cotton Floral Printed Saree with Tassels on Edges & Attached Blouse Piece | 5.5 Meter Saree + 0.8 Meter Blouse
Delivery Date =[protected]
The packet was not open delivery but still open in front of the delivery boy where I found there is another packet inside the packet where a random address is written. when I opened it a towel came out from...

Amazon mall task work at Home, Part Time Job platform is not Real.

My money was stuck in Amazon mall task work at Home, Part Time Job platform . Now they demanding 75000 commission to release **********0 then i search about Amazon task mall then I saw so many comments that they are ****s and last week a friend sister who was also victim got her money back with the help of vos Pro with : VOS9112PRO on telegram . I reach out...

My name is Yokesh, I ordered a graphics card from amazon india but when i received the order it was a scam, they sent a zebronics motherboard instead of gpu. The size of three fan gpu is almost 6 times that of the parcel that I received. So as soon as in received i reached out to customer care of amazon and placed the refund. They told me to wait till 18 and said that the order delivered is correct and it cannot be returned. I don't know...

Dear Sir/Madam,

I am writing to raise a formal complaint regarding a non-refunded payment on the Amazon Shopping app.

I had placed an order worth ₹721 on 2nd June 2025, which was cancelled by Amazon on the same day. I was informed that the amount would be refunded within 5–7 business days. However, today is 24th July 2025, and I have still not received the refund.

I have contacted Amazon customer...

My Order no[protected] Aquaguard Designo NXT 9-Stage Under The Counter Water Purifier | Active Copper+RO+UV Tech |7L Storage | Inbuilt Pressure Pump | Suitable for Tanker, Borewell & Municipal Water.
This product was faulty and I sent a video of the product not functioning. At first they told me to contact Eureka Forbes and Eureka Forbes told me to contact seller. Then Amazon created a return pick up which failed 4 times where...

I refer to seller The Authorised Store on Amazon India. M/S AGARWAL COLLECTIONS
They sell laptops.

I have a few pre-sales queries on the products available for sell from them on Amazon.
Thru amazon messaging system I wrote several queries to them.
I have been following-up for last 8 - 10 days but they are not responding.

I brought it to notice of Amazon agent but they gave scripted responses.br...

Hi, I am writing to lodge a formal complaint against Amazon India regarding the purchase of a desktop PC that was intended as a birthday gift for my child — a special occasion now marred due to persistent service failures and lack of accountability.

Details of the Purchase:

Product: Desktop PC
Order Date: 1st July 2025
Order ID:[protected]
Delivery Date: 7th July 2025
Issue: Product delivered was faulty and non-functional.
Complaint Summary:

I raised multiple complaints (at least five documented attempts) to Amazon India’s customer support team regarding the defective product.
Despite repeated assurances of resolution, I received neither a replacement nor a refund.
No formal apology was offered, and I was subjected to vague, inconsistent, and unfulfilled commitments over the course of three weeks.
Impact:
This experience has caused significant distress, especially as the product was meant to celebrate my child’s birthday. The emotional trauma and inconvenience endured during this process are unacceptable for a company of such scale.

Request:
I kindly urge the Consumer Forum to investigate this matter and take appropriate action to ensure:

Refund of the full amount paid
A formal apology from Amazon India
Accountability for lapses in customer service and grievance handling
Attached are copies of the invoice, complaint references, and correspondence with Amazon India for your review. That Amazon has already but nothing move an inch.

I had a hope this forum will support the rights of consumers who are left unheard despite genuine attempts to resolve matters directly. Butt all failed and now I have no option left to go to legal justice system and broadcast a message over social media about the horrific experience.