Amazon — delivery service

Address:	Surat, Gujarat, 394130
Website:	www.amazon.in

I have been a regular and prime customer of Amazon.in for more than 1 year. They have charged around 999/- for prime membership offering faster and assure delivery at my home address. I have ordered dozen of product in very short period of time. But non of them were delivered at my home address and returned to re-seller. I have been complaining about the same to Amazon customer service but all get nothing but consolation. They are not providing me proper solution and every time time come up with reason that package is returned because it was damaged. I need compete clarification regarding each product which wasn't delivered. and I want my membership fees to be refunded as the service which was promised is not fulfilled .