Amazon — Duplicate product and no pick up return

Address:	Bangalore, Karnataka, 560052
Website:	www.amazon.in

Its been almost a month I am trying to get in touch with Amazon customer support for return which was raised on 15th Jan. I spoke to different leads which keep on giving me assurance that it'll be taken care within 24-48hrs. Till date nothing has been done.
I even marked mail to Amazon head Amit but all in vain. At last I am getting in touch with you kindly help me in getting my refund of 46799/- which I paid to this company. I am not sure why aren't they bothered to take any action on my complaints I am sure there is some fishy . In case I don't get resolution at last I have to file consumer suite in court. order #[protected]