Amazon — Exchange of Egg boiler product

Website:

Amazon.in

I have ordered a egg boiler electronic appliance from Amazon and the product was defected i have done the exchange but its been a month i have not received a product.
After calling to amazon call center they have directly denied saying exchange will not be done only refund can be done.
However they were reacting like whatever you wanted to do you can do we are not going to refund any money to you.

Shobhraj khanapure
+91 [protected]