I'd put in an exchange request for a pair of Crocs I'd ordered on Amazon. It was to be delivered on Monday, July 25. I received a message saying that the exchange product was out for delivery. The delivery partner never contacted me, neither did he deliver the product and obviously did not come to collect the product that was to be returned. I've received notifications from Amazon saying that the order has been delivered and today I've received an email saying that the return order has been picked up and that the exchange process is complete.
I'd contacted the customer care yesterday as well and was told that I should till the 27th of July. I contacted the customer care again today and they have no answers. Oh the product shows that it's been delivered in our system. We cannot do anything. I simply requested her to put in another exchange request. Response: since the order shows that it's been delivered I can only put in a return request.
Oh and after I had already told the customer care executive that I still have the product that was to be exchanged, she still has it in her to ask me have you asked your family members if the order has been delivered? Does protocol supersede common sense and logic?
Also Amazon probably needs to negotiate the pricing better with the sellers and Crocs. What's the point of carving out deals that you can't fulfill? I'd purchased it for 1206 and now the same product but in a different size will cost me 1354 if I place a fresh order. But if it's exchanged the price doesn't matter. Such a cheap trick Amazon. Was this information helpful? | 
Post your Comment