Amazon — huge harassment by sending empty box. and not initiating refund.

Address:

Karnal, Haryana, 132001

Dear amazon,
I am dr. Diksha khurana, i ordered a litmann stethoscope from you worth rs. 12500 with order number #[protected] on 27th october 2018.
The order was supposed to deliver today at my hospital.
The deluvery guy handed ut over to one of my friend at the hospital and when i received it, it was tempered from one side, closed with the tape. When opened that tape out, the package was already torn from inside and the box inside was unsealed. I got afraid of this and when i opened it, it was an empty pack.
I am attaching you some pictures of how and what i have received.
I can’t explain from how much pain i am going through and its a huge harassment for me. Its more of a mental torture to me as i have paid a huge amount on amazon trust. I trusted in you and hence order it from you.
I request you to kindly refund my full amount back as this unfortunate has happened to me where i was at fault nowhere. I was supposed to pay you which i did. And i still have faith in you for which i am writing to you right now.
Please do the needful at the earliest.
Thanks
Dr. Diksha khurana