Amazon — I didnt received my order

Address:

East Godavari, Andhra Pradesh

I ordered Meizu m2 note (Grey) on 11 th aug 2015. my order ID :[protected]. to kakinada (533005). 13 Aug shipment was dispatched. Its reached Kakinada on 15 th Aug. website showing expected dispatch on 17 -aug. But today 19 th aug. till date i didnt get mu order. not even phone cal from amazon. so many times i calle to customer service, they telling ... tomorrow, day after tomorrow, wait for two days. plz help me