Amazon.in — Defective product delivered

Address:	Bangalore, Karnataka, 110034
Website:	Amazon.in

Hi team,

I would like to inform you that i have received a defected product form amazon.in, which sounds to be a very reputed e-commerce giant. Besides that i am purchasing goods from amazon since last three years.

But this time on september 9, i ordered a one plus brand phone worth rs. 28000, which got delivered to me on september 13.
I just un-boxed the device and started it for the very first time, it worked well for 30 min. Post which the product never worked and within same date of delivery i raised my concern with amazon.in highlighting the issues with the product.
Further to which, they asked me to take the phone to nearest one plus service center. Then i went to one plus service center. Where the executives advised me to get the product repaired.

Now, just imagine how awesome it this : to get the phone repaired, instead of replacement, when the product has not been for for an hour.

Since, september 13 : amazon.in and one plus team is just making me to go back and forth and i am roaming among them two with no concrete resolution for replacement or refund up till now.

On september 19, they mentioned in one of their email that amazon.in has the policy to refund or replace a product within 10 days or purchase.
This is again a very generous step from them, if i got the product on september 13 and same day i raised the complaint for the product being defected.
Then where is an issue with my act, since they only wasted my 10 days by misguiding me at each and every step, and when those 10 day time passed they simply started about advertising their policy of refund and replacement. This is really a fraud amazon.in doing with their customers; even their cc executives are so rude ; they don't even listen to the requests which a customer is making.
I am really feeling depressed since my rs 28000 is on stake.

Hence, requesting you team to kindly take a serious action against amazon.in to help me and kindly do the needful.

Thanks and regards,
Raman kr madaan.
C :[protected]
[protected]@yahoo.com