Amazon.in — faulty handset sold

Address:	Laketown Kolkata, 700048
Website:	www.amazon.in

Dear concerned,

I was sold a faulty mobile handset by Amazon, which has crossed the 10 days replacement window. Upon approaching the authorized service centre i was told that it in an out of warranty product and they denied any service within the warranty period. Amazon is demanding a " Service denial letter" from me. The service centre has already given them in writing as to why they can't provide any service . According to Amazon this information is nor sufficient for them to initiate the refund. They are demanding that i visit another service centre to get a proper formatted service denial letter.

Pls note that it is not possible for me to run pillar to post for no reason. They are simply playing games with me. Attached email details escalated to amazon authorities.

Kindly help to resolve this matter and recover the handset amount.

Regards
Veronica