[Resolved]  Amazon.in & Gati Courier — MISUSE of Customer's name and address

Address:

Darjeeling, West Bengal

I had ordered a HTC desire 310 mobile phone from amazon.in and the delivery address was siliguri, west bengal. I had got a call from GATI courier Guy of Siliguri on around 17th or 18th regarding delivery to which I told him I am Not in the city and will return in 3 days so will collect after that.amazon does have this system of collection within 3 to 4 days . I exclusively told him not to sent back the product and keep it as I will collect it once I am back.Today morning that is 20th june I didnt receive the product yet but got a message from amazon that my product has been delivered and also its being displayed in the website as delivered THAT TOO WITH MY NAME AND ADDRESS. So to my shock I called the courier team to which he told that he handed over rather sold the product to someone else without asking me. MIND IT He sold a product billed in my name and address to someone else whom I dont know without my permission !! And now when I ask him that I need the product then hes asking me that shall he deliver me a Seal opened product !! Is this the way amazon treats its customers by selling seal opened products or delivering it to someone else !!! I need that order to be honoured anyhow and need the product seal packed at the same price at which it was ordered !! Order number[protected] I have attached the delivered status as being displayed in the website with my billing name and address but I actually havent received the product . Kindly request You to take this complaint on a high priority basis and get it solved at the earliest Thank You