Amazon.in — Item returning issue

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Amazon.in is day by day becoming a problem. They deliver the product to remote locations also but then not ready to pick up for return even if its an amazon prime product. And they never sort out the problem, never gives options to customers for solution, they just tell what they will do, which ultimately ends up with the customer's monetary loss. it is happening with me for the 3rd time.plz help. Some online shopping websites are becoming painful.