Amazon.in — Order not received even after 18 days ordering the item

Address:	Jaipur, Rajasthan, 302039
Website:	www.amazon.in

ORDER #[protected]
Order Date : 30JAN2016
Delivery Estimate Date : 6Feb-18Feb

I've given the details about the time of ordering the item above ! i've contacted Amazon so many times but they are NOT able to resolve my problem ! they always say the same thing that "WE WILL CONTACT TO THE SELLER" ! they are saying so even after the passing of Last ESTIMATED DELIVERY DATE (That is 18 Feb) ! and when i ask to issue my refund they want me to wait for another 3 Days ! i mean, I have been waiting for 18 days to get the order ! and they still want me to wait ! i want a Satisfactory resolution to be given to me ! else i will approach to Consumer Court !