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Amazon.in — Product wrongly received

I have ordered a product from amazon.in through Amazon app. Product name is Hyatt Leather Laptop Bag. They sent me laptop bag of same company but the product is different which I have not ordered. Then i made a complaint to return this product because I have received different product from Amazon. I made a complaint on 17th November & they said your complaint will be resolved on 21 november. When I called on 21 november after waiting whole day for resolve my complaint. Then i called customer service to check my complaint status. They said over the call your complaint was rejected by us & we will not collect the product, & not refund your money. I told them I have received wrong product so pls exchange this product to the correct product then they said Amazon will not collect & exchange your product. This is our wish to collect the product or not. Nobody will sue to us. So it's our wish we will not exchange your product.
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