Amazon.in — The delivered book was carrying marks which make it used

Address:	New Delhi, Delhi
Website:	WWW.AMAZON.IN

Sir, My concern is about my order that i placed with amazon.in i received the book yesterday i.e. on 19.09.2015. i went through the book at night as was busy in some other work. i observed carefully that which i intimated to amazon immediately for which their response was intimidating and directing one rather resolving one. the observations with regards to the book are as under: 1) before placing order, i confirmed from amazon that will the book comes with the SLIPCASE or not, for which amazon CONFIRMED that it comes with a SLIPCASE. I again reconfirmed it with amazon after the order was placed and they again confirmed that the book comes with the SLIPCASE and even defined what SLIPCASE MEANS. Observation: The books i received in two volumes were not having any slipcase with them. so either MISLEADING INFORMATION PROMPTING SALES, OR TO SAVE ON COURIER CHARGES TOOK THE SLIPCASE APART INTENTIONALLY. 2) I observed Spots inside the books which appears as if either the book is used or is not carefully delivered. 3) the lamination of the cover page is aired up, i.e there appears bubble type spots on the lamination of cover page, Despite bringing all this to the notice of the amazon.in, i asked them for a replacement and that too promptly which they denied and gave me multiple option which were of no value for me, I JUST NEED BOOK TO BE REPLACED WITHIN MINIMUM DELAY IN TIME, WHICH THEY DID, NT AGREE TO AND BLATANTLY DENIED PROMPT REPLACEMENT. SO I AM HERE WITH MY COMPLAINT, I HAVE THE WHOLE CHAT TRANSCRIPT FROM before ORDER CHAT TO POST ORDER AND THE REPLACEMENT CHAT. I SEEK JUSTICE AND I NEED MY BOOK REPLACED WITH PROPER ONE. THANKS REGARDS ADITYA