Amazon.in — Unfair Trade Practice - Misleading Price and Discount

Address:	400101
Website:	Amazon.in

Dear Sir, I wish to report an instance o[censored]nfair trade activity of the website and the manner they are misleading the customers. I was lured with an offer to buy a Bose Headphone at a discount of 10%. When I received the product, the MRP on the packaging was lower than what I paid as a 'discounted price'. When I lodged a complaint with Amazon, they acknowledged the matter and promised to refund the difference. After following up with them for over 2 months, they only refunded the difference between what I paid and what is the correct MRP. Therefore what I ended up paying was only the MRP as is mentioned on the pack and no additional discount of 10% that was promised. Initially they had assured me that they will be paying back the 10% discount – however till date they have not refunded the amount of discount which now they claim is not payable. The promise of 10% discount was ill intended and misleading which accordingly to me is gross unfair trade practice. I therefore request you to investigate on this matter and take appropriate action as you may deem fit. I am enclosing the following for your investigations: • Order summary • Invoice copy • Chat transcripts with Amazon on this issue • Snap of the price label on the box • Matrix to explain incorrect charge Kindly let me know if you need any additional information on this matter. Yours truly Prasenjit Ganguly