To any other person this incident will feel like techincal backend issue
This incident is plain and simple cheating and fraud by Amazon India.
We ordered a MAKITA UH6570 Electric Hedge Trimmer on Amazon. The item is listed with "10 Days Return Policy". Now the flow of events:-
1. We received the item in very shaby packaging with local brown tapes on outside and it seemed like packaging was opened before and therefore we tried to raise the return request as obviously it was listed as "Returnable".
2. To our shock and horror on clicking Return item link on Amazon it showed that item is Non-Returnable?????? Howz that possible...??? If the item is Non-Returnable then it should have been listed with "Non-returnable item" information. We even have screenshot of the item listing. This is pure and simple fooling the customer unethical selling practice.
3. We called Amazon customer service, uploaded item photos and asked for return and but shockingly they also kept telling that item is "Non-returnable". To any sound mind person this will seem a wrong listing issue of product from Amazon side. Upon chatting with CC and multiple calls to customer executives and there supervisors regarding this were futile and they were not ready to apply mind and reason. Its really pathetic.
4. Frustratingly we opened the packaging and found that the even the item was not working and turning on. We again called the customer care for the same and asked for its replacement. But for that too there was no clear reply both on call and on chat. We just wasted our whole day chasing this issue and it was falling on deaf ears.
Is the level of service Amazon India has stooped to?? No Return ..No replacement...No resolution...that too on item clearly listed as "10 Days Returnable" . We have the screenshot of both mobile App and of Web. All this being a loyal Prime member of Amazon for past 8 years and this is how a customer is being treated!!?? Actually what's the point of this Prime Membership if this is how its customers are treated?? On that note what's the point of even shopping on Amazon and being loyal customers for so many years?? Why shouldn't the customers boycott the company completely when its customers genuine grievances are not being resolved???So my advice to all perspective shoppers out there please be extremely wary of products and there listing on Amazon.
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