Amazon India — about a purchase.

I ordered a watch on line : geonaute w 500 for the total cost of 2, 200 rupees. I received instead a kalenji watch which it costs 1200 rupees. I complaint and i was told that an investigation would have been carried out and i would have known the result. Meanwhile i have initiated the refund procedure which i hope will put and end to this dreadful experience. My main complaint is this : i still don't know what went wrong with my order. Will the seller be responsible for the mistake? Will he had to apologize and let me know about the mistake about the wrong watch and the surcharge of 1000 rupees? Could you please share with me the outcome of your investigation and apologize about my dreadful experience with you as i had to invest a lot of time and energy!
Thank you
A. Dalessandro.