Amazon India — about consumer policy and delivery issue

Address:

395004

I booked ordered on 11.10.2018 still no any confirmation about product
Orderd no. Was[protected]

That product ordered by paying advance payment 26000 rs. By using amazon fesival benefit
That product was gifted to my brother in his birthday but because of lack of service provided by amazon that dream i cant fulfilled

Another side that product was received in today 38000 to 42000 rs. Than what i do
Being huge oppotunity cot of time and money please resoive the same
I dont wnat to refund but i want to prodcut which i have booked

So please replace that product still no any confirmation

Thanks and regards