Amazon India — About my order cancellation and return

I purchased Go warranty 4 years extended warranty from Amazon on 28 March 2023 worth 6400 INR, but Go warranty doesn't provide any extended warranty or any resolution so I request return and refund from Amazon on 2nd April 2023. The order is delivered to me by go warranty via email so there is not physical product, so I contact Amazon to resolve this and they assured me that i will get my return process completed till April 6, but till now I didn't get any update. So I contact them now they giving me same excuses that they gave me earlier. So I'm in big trouble. Please help me on this matter