[Resolved]  Amazon India — After pick up of return product shown cancelled

Amazon Delivery boy called up and asked that he is standing on gate for pickup the return product. He took the product and pretend to doing something on phone and told that pick up status will be upated soon as there is problem in server. He took the product and gone. After sometime when we cheked the status it was showing return pickup is cancelled. And showing refund will be processed after pickup while it was already pickup by delivery boy. When we called on delivery boy number he denied that he picked up anything and told he he is not a delivery boy. And started abusing on phone and told whatever you want to do u can do nothing will happen to him and no one from Amazon can take any action. Kindly raise this complain and Need the refund anyhow.
And need compensation on misbehaving and using abusive language. Attaching the number of delivery boy.