Amazon India Complaints & Reviews

I have ordered 2 shoes from Amazon on 18 January 2022. These orders are of Cash on delivery but they deducted the amount from Amazon pay later. I have contacted the customer service many times but they didn't provide any solution. They said that your refund would be provided in 1-2 weeks but today is 21 May 2022.

This is in reference to order id : ORDER #[protected]

Brief:
I had place this order on 5th May 2022. On receipt of delivery i found that the product was received in damaged condition (In this case the trouser received was in torn condition). I had requested for refund for this product on same day.

1. On 7th May i received a message on my mobile app stating that the product couldn't be picked up. However, nobody had come to pick up my item and i did not received any call from anyone.

2. I called amazon for this and they initiated a pick up once again on 12th May 2022. Here, the person had come for pickup and the item was handed over to him. Now again in evening i saw the message on mobile stating that the pickup has been unsuccessful

3. I again called amazon and requested for help. I was informed that escalation tickets have already been raised and please call after 3-4 days. I again called on 19th May i recollect. however still no help. They requested again for pickup - But as the item was already handed over on 12th itself i dont have any item to return now on 20th May 2022. so i don't understand the reason for initiating the pickup once again.

Sir/Madam, I am a prime customer and this order is causing very inconvenience to me since long now (Apprx 15 days now) and i am not getting my refund back. I am not sure it there is something wrong with this seller but I would request for urgent intervention in this matter and please process my refund at earliest.

Note: The photos of damaged product were also uploaded when i had called amazon earlier (attaching again for reference)

Below is a trail of calls if required for reference:
May 19, 2022, 8:12 PM (2 days ago) -- Sayantan M
Sat, May 14, 10:57 AM (7 days ago) -- thabresh
Thu, May 12, 9:36 PM (9 days ago)
Wed, May 11, 8:05 AM (10 days ago)

The defective item was handed over to the amazon pick up agent approximately 11:30 AM IST on 12th May 2022.

Amazon India rejected the product without giving information. The product is no use for us.

My refund was transfer but not credit on my account reference number 2KU81LCZ0000L2I0YTUM

Dear team,
It is very sad to inform you regarding escalation for my recent purchase Motorola G60 delivered on 18 may 2022, invoice[protected] found used and dusty while opening, more over product is not asper my expectations, I requested and escalated several times to customer care to take return of this, but pathetic response received from their end by stating that it's not refundable, even though I have raised this refund request with in 2 hour on same day after receiving. Initially customer care forcing me to to take replacement because they don't want to do refund for this device...
It is very bad experience while doing interaction brand like Amazon, now I can say Amazon is not trust worthy and not even taking care of customer issue.Now they are not denying replacement for this, even company is having 7 days replacement policy. Now these days Amazon making fools to the customer and doing mis selling to make money.

I requested not do any refund in my account at least allow me to choose some other gadget, but team is forcing me to keep this product, not even trying for replacement, it's shows seller willful gave this defective device and now he is not taking back from Amazon.

Regards
Sachin Kumar
[protected]

Sent from Yahoo Mail on Android

I was gifted an Amazon Pay e-gift card in Jan 2020 and it was valid until Jan 2021, but unfortunately due to Covid, I was unable to redeem it within the stipulated time. In their terms and conditions, it is mentioned that the gift card can be revalidated by simply contacting the customer care. I contacted them in Feb 2021 and have chased them for more than a year but they kept dodging me that it will be done, or I will receive a call back for details, or it has been escalated to the concerned team.
Later they started saying that the card has been re-issued to the buyer of the card. But even the buyer didn't receive any re-issued card and she even wrote them numerous emails confirming the same. But the customer care never confirmed the email address that they had supposedly sent the re-issued gift card to. After chasing them some more, they started saying that I should wait till the "re-issued" card gets expired and I should get it re-validated it once again after Feb/March 2022. And when I contacted them after the suggested time frame, they said that the card is used and the balance is zero. I asked them for the details of who used the balance, if neither did I nor the buyer, but they refused to help.
They have harassed me and the one who gifted the card when their intention was never to re-issue it at the first place. On top of it, they stopped replying to customer care emails and are not ready to share who spent the money, like they claim, and when? I never shared the card details with anybody. I made sure I shared only the card reference number with the customer care and not the gift card code. So the question of misuse also never arises. I had been one of the early customers of Amazon India and pushed some of my family members to start buying from them, but I regret doing that.

Sir/Ma'am - Panjab National Bank.
Account Number - [protected]
Account Holder Name - Daulat Ram Meena

Mere Account Me (29999) Rupay Cradit Nahi Huye Hai Abhi Tak.
Jo Ki 4May 2022 Ko Amazon Ki Aur Se Insisted Kiye Gaye The. Jo Ki 11May 2022 Tak Cradit Ho Jane Chahiye The.
Sir/ Ma'am Mujhe Amazon Aur Bank Ki Aur Se Issue Ho Rha Hai Mera Payment Mujhe Cradit Kiya Jaye Please Help me.

Sir/Ma'am - Panjab National Bank.
Account Number - [protected]
Account Holder Name - Daulat Ram Meena

Mere Account Me (29999) Rupay Cradit Nahi Huye Hai Abhi Tak.
Jo Ki 4May 2022 Ko Amazon Ki Aur Se Insisted Kiye Gaye The. Jo Ki 11May 2022 Tak Cradit Ho Jane Chahiye The.
Sir/ Ma'am Mujhe Bank Ki Aur Se Issue Ho Rha Hai Mera Payment Mujhe Cradit Kiya Jaye Please Help me Panjab National Bank.
Aur Amazon Ka Hi Reply Aata Hai Aap Bank Se Connect Kijiye Hamene Bhej Diya.
Hum Kuchh Nahi Kar Sakte.
Refund Reference Number # SJDXMW5T0000KSGM5AJ6

Transaction Id : 3BHHtdnzUhiicbCyWvmN

I purchased Amazon basics 50 inches fire tv edition 4k ultra HD smart LED tv from amazon on 20.01.2021 with 2 years warranty .

The TV's display is showing vertical lines and only voice is coming. We have been complaining to amazon since last many days but they are not reverting back and there is no repair or exchange facility available from their end.

Name Mahmadmastan
My account no.[protected]
Customer id[protected]
I purchased a mobile named redme 10 prime on 25 th april 2022 then i made return to the amazon company. Refund of Rs. 14399 initiated by the amazon company and credited 7 may 2022 but still no one refund message came from bank side and in entire history of transaction of my account it is not showing . When made contact with the company they given refund reference number is #[protected] please check actually what happens with my refund money and return my amount to my account .

Amazon has banned my account stating that I’ve violated their return and refund policy, as a consumer it is not my fault that they are sending faulty products and i have to return them. Have already paid for prime which is costly for ma as an individual. Have always sent proper proof as to why i am returning or replacing the products but they have still banned my account and I can’t place any orders.

Order #[protected]
I wanted to return my order and applied for the same but as soon as the return was filed Amazon gives a message as Return verification failed without any other information and I still waited for days but no return pickup, nothing. The delivery was fulfilled by Amazon. At least let me know what is happening.

I have ordered the drone from amazon and it delivers the next day as I'm a prime member, but then when I don't like the product I return this to amazon first they told me that they will pick up my order on 1st May but didn't come at my pickup place and I got a message that delivery is canceled by the customer that I didn't do that and after that u again place return request they gave me the date of 12th of may again that day the same thing happened that delivery boy cancels the order and I got a notification that cancels by customer.
After that, I again place the return order and they give me the date of 16th they didn't come for pick up after lots of calls to the delivery boy they came and pick up my order and till now I didn't get my refund back.

First they sent message via SMS and whatsApp (in Feb 2022) and asked to register to https://www.manruofs.com/ and asked to purchase items for commission and later froze all my money and the site was blocked and when I contacted later they asked to login to new link:
http://www.trs7.in/ and this link was also blocked and now again they are contacting via whatsApp for Frozen amount withdrawal and asked to contact "Amazon staff Telegram:@AmazonCFO" via Telegram. Here the message was as :

" Amazon Withdrawal Center
Founded in March 2022 Amazon VP Gopal Pillai with New Delhi Police Chief
Syndicated Posting Helps Scammers on Amazon! get their frozen money back
If you have any questions, you can consult the staff of the Amazon Withdrawal Center at any time
Amazon Withdrawal Center Service URL: mall559.com "

When contacted via telegram now they asked to login to new link: https://mall559.com/ and again asking to pay money as handling fee for withdrawal.

Order date - 12-May-2022
Order- #[protected]
Order total -3, 690.00 (1 item)
Received damaged product on 17/05/2022..return initiated immediately and return person came on 18/05/2022 and said the product has been damaged so the verification will be cancelled and left the place without taking the product…arrange return immediately

Order date - 08-Mar-2022
Order - #[protected]
Order total - 759.05 (1 item)
Product returned but no refund processed in account…but amazon giving fake information order has been refunded

Hi I have repeatedly complained Amazon that I haven't received the Understanding History book 2 in this order and the delivery boy didn't even attempt to deliver this book he shared only one book that is Nelson Key Geography Connections Student book.

Its a pressure for me to get the book again as its for Kids and now the price of the book is higher than what I bought I don't understand why the delivery boy didn't even attempt to deliver this book,
I would like to get the Refund of this book ASAP.

Regards
Sucharitha

I got a gift card (Physical Plastic Card) in a party. When I tried to redeem the same I am getting some error. Amazon customer care are not helping to resolve the issue. They are simply saying it can't be added, it is not showing in the system.

I have currently facing an issue with one of my order and i am not getting any support from Amazon customer care. It has been 16 days now but inspite of multiple mails and multiple calls to customer care, i am not getting any resolution.

Order#[protected].

To summarize: I received wrong product, i did return the wrong product which i received. But now i am not getting the correct product for which the order was placed and also not the refund.

Details of the issue is as below:

I have ordered Samsung Galaxy M33 5G on 1st May 2022. But instead of my ordered product I received the wrong product which is Redmi Note 11 on 6th May 2022. The invoice (please refer to the attachment) which is available inside the box has a different name, order id and address mentioned.

I immediately called customer care and informed them that I have received the wrong product and I want to get it replaced with my original ordered product. The customer care executive told me that he has created a replacement for the same. Next day i.e., on 7th May 2022, the pick up executive came to my home. He told me that I need to return the Samsung Galaxy M33 5G. I told him that i have not received the same and i can return the product which i have received i., e., Redmi note 11.

The executive who came for pickup told me that I need to contact amazon customer care because amazon has mentioned that the return is of Samsung phone and then he cancelled the return. I contacted the customer care again immediately and explained the situation. The customer care executive told me that he has created the replacement again. At this time I told him to mention clearly that the product which I'll return is the RedMi Note 11 not the Samsung galaxy M33 5g. The customer care executive assured me that he has mentioned all the details and now the pick up executive will pick the wrong product which i have received. The same is mentioned in my complaint which I have raised with customer care for the reason for replacement.

Kindly refer to the complaint number P64172729.

Replacement order which was created this time is ORDER #[protected]

Original Order id is Order#[protected]

I have returned the Wrong product which i have received that means redmi Note 11. Next day the pickup executive came and he examined the product and then picked the product. The pickup was successful. I have waited for 5 days when I received the mail stating that the product has successfully reached the amazon warehouse.

But the original product which i have ordered is not dispatched. I contacted the customer care again, this time the customer care executive told me that they have received the information from the warehouse that I have returned the wrong product and not the Samsung Galaxy M33 5G and they will not help me in getting the replacement of the correct product until an investigation is done.

I told them to kindly match the details of the wrong product which I have mentioned in the complaint raised for replacement with the product which is received by the warehouse. But they didn't listen to me.

How can i send the Samsung galaxy M33 5G which i have not received in the very first place. If i would have received the correct product in the first place then there is no need for the replacement. I have sent the wrong product which i have received. Not sure why the warehouse team is saying that I have sent the wrong product.

I don't want any refund of the product. But I want my correct Product which is Samsung Galaxy M33 5G, to be delivered to me.

I first ordered this product on 25t hApril and received a defective product. I requested a replacement which was supposed to be delivered by April 29th but I never received that product. The Amazon Customer Support and Delivery team just kept saying tomorrow, tomorrow but that tomorrow never came. Finally I purchased the similar product from market and asked for a refund. The refund did not happen ever. Finally one of the so called "senior leadership team member" Shivani told me that the product will be picked up for sure by 9th and if the pickup does not happen till 11th I will be issues an advance refund. Its end of day 15th May, the pickup guy never arrived and now Amazon is refusing to refund me my money saying I have refused pickup.