Amazon India — All orders products during oct 2016

Address:	411044
Website:	www.amazon.in

This is regarding the pathetic service of Amazon during month of Oct 2016 when they had the great indian sale. It was actually a fake indian sale. The order numbers were
1.Order #[protected] Dove Intense Repair Conditioner, 170ml
It was ordered on 1-Oct-2016. Out for delivery on 2-Oct-2016 and day end it was emailed saying package was lost in trasit and processed refund without asking me if i wanted replacement or refund. I had to chase to demand for replacement. Very Wrong Policies.
2. Order #[protected] Gritstones Men'S Hooded Cotton Zipper Jacket-GS60217JKTNBLU-XL.
It was ordered along with first on 1-Oct-2016. Dispatched on 2-Oct-2016 and out for delivery on 7-Oct-2016 and delivered as on same day as per Amazon tracking, but truth is it was never reached me. When asked for details 8 Oct, it was asked to wait for 2 days till 11 Oct. No order received no proactive response from Amazon till I asked myself on
14 Oct. Pathetic Service.
3. Order #[protected]
Red Chief Men's Leather Formal Shoes-8
It was ordered on 1Oct 2016, dispatched on 2 Oct, informed about delayed delivery by1-2 days on 5 Oct. No proactive communication on this till I asked status on 9-Oct then status updated for out for delivery in 3 hours and end of the day it was mentioned package couldnt be delivered as there was no one at address though my family was there full day. They also processed refund without checking with me if I need refund or replacement. When requested for replacement it was mentioned that package was lost in trasit by one representative and it is being worked upon and asked to wait as he was positive by second representative. The process was too complex and Amazon absolutely made it confusing. Finally they provided refund with a status of order as it was cancelled by customer. Really Pathetic Service.

These great indian sale offers were never there as I heard similar experiences from office friends.

Hats off to Amazon. They must work for customer wishes and satisfaction, as customers are not fool.

I request you take necessary actions. I am ready to share all email communications in these regards.