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Amazon India — Amazon account in hold after adding money to amazon pay and order not delivered

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I ordered a smart watch using credit card on amazon money was debited...
Amazon account in hold after adding money in amazon pay balance.. While contacting customer service they always saying 24hr..
Oder was not delivered because of account hold...
My amazon pay balance also gone..
Issue date - February 2023 contacted customer service many times in February, march, April in 2023..
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