Amazon India — Amazon amount issue

Address:

202,bhawani nagar,, murlipura

My name is Dhirendra and i had Done a jio rechargeof rs. 267 from amazon on 02/08/2022& amazon cancelled this order due to technical issue. And on 30/08/2022amazon initiated the amount to my account but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but kotak mahindra 811 bank doesn't have such policy. So please kindly respond to this complaint it's very urgent.