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Amazon India — Amazon basics washing machine 6kg

I have an issue in claiming the warranty service for my Amazon washing machine which was Order#[protected].

The machine was delivered to another address, now that I have shifted to another city, the amazon is showing "NO PROS ARE AVAILABLE NEAR ME" for warranty service.
Although the new machine delivery & installation is available on the address.

I have contacted the amazon team & tried everything in the last 1 month just to schedule 1 service, I get only 1 answer from their end that I need to wait for 2 working days, the service executive will contact you.
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