Amazon India — Amazon courier services irresponsible; Delivery guys lie outright

Pushed beyond patience and civility, I'm forced to put this complaint. The Amazon delivery team from the warehouses probably lack sensitivity training and hence they don't realise the utter pain they cause to customers. Every time Amazon Fulfilled delivery is attempted, delivery guys puts a comment "Package was handed directly to a security guard."

There is no security guard in my building. They leave it with the care taker's family without even calling or consulting me. At the time of the pandemic, this causes a lot of panic because the caretakers actually visit all the floors of the building for cleaning and people expressed concern. I got back to the Customer services team and more than twice people have promised that this will not be repeated. However they blatantly keep on breaking protocol and act thoughtlessly. Today the waters have reached way over the head...for the silly mistakes of Amazon delivery team I have been asked to vacate premises. All this just for the fact that the Amazon Delivery team does not take ownership of their jobs. It is just a checkmark job and delivery agents are not briefed at the beginning of the day to remind them that we are still living in the pandemic and safety measures need to be ensured. Very angry and dissatisfied.