Amazon India — Amazon customer service

Address:	560041
Website:	amazon.in

I placed an order for Phone on Amazon India on 27th Oct and got it delivered on the same day . The Phone was defective and a replacement was delivered on 16th Nov . From 27th Oct to 16th Nov not even once Amazon called us to give update on the Replacement, We were the once who were calling them repeatedly . The replacement phone again was defective and we requested for an refund on 20th Nov. We were verbally assured on phone that we will be reached within next 24-48 hours .No one called us and I called Amazon again on 23rd Nov from Singapore to Amazon India . We got a mail confirmation that that Amazon will reach us within next 24 to 48 hours . As expected no one called us . Amazon at its best .
I made a call from Singapore to Amazon India again on 26th Nov and spoke for 40 minutes . We were asked to repeat the steps again from Square one to initiate refund . Annoyed and dejected at casualness of the Amazon Executive, I requested Amazon to pick the defective phone by 28th Nov and retain the Money as an appreciation of the poor and lethargic process Amazon India has got .