Amazon India — Amazon delaying collection of the product I am returning

Address:	Bangalore, Karnataka, 560087
Website:	www.amazon.in

I had purchased Black & Decker VM[protected]Watt Bagless Cyclonic Vacuum Cleaner (Blue), Sold by: Brands Shoppe, from Amazon.in.

I requested a refund on October 10. They told me the package will be collected in 2 days. The Amazon agents who come for pickup, refuse to take the package citing transportation problems. They say they have come on a two wheeler and cannot collect a vacuum cleaner.

The pickup for this product has been rescheduled at least 6 times by Amazon, and the last agent blamed me saying i refused to return it, which is a blatant lie.

I am awaiting the pickup and refund of 10, 700/- from Amazon.in, who seems the least interested in initiating the process.